Senior Site Operations Manager

1 week ago

Hillsboro, United States EV Group Full time
About EV Group

As a leading provider of innovative wafer bonding and lithography solutions, EV Group is committed to delivering cutting-edge technology and exceptional customer support.

About the JobJob Summary

We are seeking an experienced Senior Site Operations Manager to join our team in North America. In this role, you will be responsible for managing customer activities, supervising Fields Service Engineers, and ensuring timely closure of customer requirements.

Key Responsibilities:
  1. Manage, plan, and organize customer activities, including supervising, coordinating, scheduling, training, motivating, and guiding other Fields Service Engineers.
  2. Work on complex planning activities and special projects, where customer equipment performance is key to contractual obligations and/or project deadlines.
  3. Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives.
  4. Instruct customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
  5. Participate in internal meetings to facilitate the coordination of important issues, including spare parts, warranty, and daily/weekly priorities.
  6. Retrieve, compile, and report equipment performance indicators to both customer and company Management.
  7. Keep Management informed of all tool down situations.
  8. Present and implement EVG technologies and solutions to customers.
  9. Coordinate technical resources to track and close customer issues.
  10. Present and explain reports, results, and solutions to customers.
  11. Solve performance/operational issues to improve customer efficiency.
  12. Assist in recruiting potential employees for customer site.
  13. Promote continuous improvement in both staff and technical areas.
  14. Oversee a robust Project Management process and delivery timetables to keep projects on schedule.
  15. Organize and manage projects and tasks while consulting with Management to ensure company objectives are met.
Requirements:
  • Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with EVG equipment or working in a high volume manufacturing environment, or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
  • Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
  • Excellent customer skillset, including communication, priority setting, influencing, and conflict resolution.
  • Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
  • Must be detail-oriented.
  • Solid written and verbal communication for expressing technical ideas and initiatives.
Physical Demands:
  • While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl, and lift/move up to 50 pounds. Visual acuity required.
  • Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

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