MSR I Full Time Pensacola
1 week ago
Gulf Winds Federal Credit Union is a leading financial institution that offers innovative financial tools to its members. With a rich history dating back to 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia.
Our ValuesWe are guided by our core values of Integrity, Care, Growth, and Innovation. We are dedicated to our members, our community, and each other. Our values are the foundation of our organization and drive us to provide exceptional service and support to our members.
Job DescriptionWe are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a MSR, you will be responsible for assisting members and potential members with their financial needs, processing account transactions, resolving member concerns, and providing assistance and information regarding products and services.
Key Responsibilities:- Assist members by answering questions about products and services and resolving member issues that are within your authority.
- Identify cross-sell opportunities and refer members to the appropriate next level.
- Maintain member account information on computer systems and ensure accurate and up-to-date records.
- Act as a liaison between members and various departments.
- Perform other job-related duties as assigned.
- One to twelve months of similar or related experience.
- A high school education or GED.
- Knowledge and ability to use Microsoft Office Products.
- Ability to read, write, comprehend, and speak English clearly.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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MSR I Full Time Pensacola
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