Brokerage Client Service Associate

2 weeks ago

NC United States Truist Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Brokerage Client Service Associate to join our team at Truist Inc. As a key member of our brokerage operations team, you will provide exceptional client service and support to our financial advisors, ensuring seamless execution of client transactions and maintaining a high level of customer satisfaction.

Key Responsibilities
  1. Assist financial advisors in servicing clients, including preparing financial plans, conducting investment research, and completing client trades and transactions.
  2. Receive and place orders as directed by financial advisors and assigned clients, responding to queries regarding general market information and trading features.
  3. Process corporate actions, such as tender offers, optional dividends, and the exercise of warrants and rights.
  4. Schedule and confirm client appointments, enter data in Salesforce, create meeting agendas and summaries, prepare/coordinate marketing events, and perform general administrative functions.
  5. Manage the financial advisor's calendar to maximize appointment productivity, minimizing travel time and anticipating presentation and question-answering time frames.
  6. Maximize sales opportunities by contacting potential investment clients based on internal and bank leads, utilizing product and industry knowledge to identify existing client, account, and product attributes that present sales potential.
  7. Provide operational guidance to financial advisors, ranging from systems navigation to document fulfillment.
  8. Ensure new business paperwork is accurately submitted, including preparing forms, obtaining signatures, submission, and follow-up of new account documentation.
  9. Mitigate risk through appropriate authentication standards, including authentication of incoming and outgoing client calls, and performing authentication callbacks for high-risk transactions.
  10. Maintain a professional environment and create a positive impression.
  11. Submit and process operational requests as instructed by financial advisors and/or clients, including funds distributions, deposits of checks, journals, client and account updates, ACAT initiation, and other operational tasks.
  12. Work in coordination with financial advisors to ensure certain reports are reviewed and addressed, such as insufficient funds for periodic distributions and RMDs not met.
  13. May assist with physical branch location needs, such as opening, closing, general requests for maintenance or service.
Requirements
  1. Bachelor's degree or equivalent experience and related training.
  2. Experience in the securities industry and/or a sales assistant role.
  3. Knowledge of securities markets and brokerage accounts.
  4. Knowledge of the features and attributes of annuity products.
  5. FINRA SIE, Financial Industry Regulatory Authority (FINRA) Series 7 and Series 66 licenses. Candidates with only one of the licenses will be considered and can obtain the additional licenses during employment.
  6. Exceptional telephone skills and the ability to appropriately interact with clients of all experience levels regarding securities transactions and brokerage accounts.
  7. Effective time management skills.
  8. Ability to communicate effectively and professionally with clients, managers, and other teammates.
  9. Ability to evaluate, assimilate, and utilize detailed and complex written and verbal technical information.
  10. Ability to work in a self-directed fashion.
  11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Preferred Qualifications
  1. Three years of experience in the securities industry.
  2. Previous sales and/or banking experience.
  3. Bachelor's degree in business, accounting, finance, banking, or equivalent education and related training.
  4. Demonstrated experience in a call center or brokerage office environment, preferably focusing on outbound sales calls.
Benefits

Truist Inc offers a comprehensive benefits package to eligible employees, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug-Free Workplace.

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