Bilingual Recovery and Collections Specialist
6 days ago
We are seeking a highly motivated Bilingual Recovery and Collections Agent to join our team at Smith Debnam Narron Drake Saintsing & Myers, LLP. As a key member of our recovery and collections department, you will be responsible for collecting assets for our clients, negotiating on their behalf, and helping resolve legal issues.
About the RoleThis is an exciting opportunity to work in a professional, goal-driven environment with a lucrative bonus structure. You will have the chance to work closely with a great group of people, helping our clients and earning a competitive salary.
Responsibilities- Collections: Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans.
- Negotiation: Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt.
- Documentation: Negotiate and accurately document payment plans while guiding consumers through the payment process via our payment portal site or IVR.
- Legal Knowledge: The ability to understand legal collections process, deadlines, and state laws.
- Customer Service: Answer and process inbound calls, place outbound calls to consumers while managing daily work logs.
- Case Management: Accurately update electronic case files using various legal software tools.
- Education: High school diploma, minimum.
- Languages: Bilingual in Spanish and English.
- Skills: High degree of professionalism with excellent customer service, organizational and problem-solving skills.
- Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, customer-driven environment.
- Multitasking: Ability to multitask, prioritize, and manage time effectively.
- Decision-Making: Strong decision-making and problem-solving skills.
- Attention to Detail: Ability to work under pressure with specific deadlines and attention to detail.
As a valued member of our team, you will enjoy a competitive salary of $60,000 per year, plus a lucrative bonus structure. You will also have access to quality benefit programs and flexible work hours.
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