Customer Service Representative

3 weeks ago


Salisbury, Massachusetts, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

At The Sherwin-Williams Company, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service and support to our wholesale and retail customers.

Key Responsibilities:
  • Provide excellent customer service and support to customers in person and over the phone
  • Determine customer needs and present appropriate products and services
  • Build strong relationships with customers to drive sales and customer satisfaction
  • Process sales transactions accurately and efficiently
  • Meet or exceed sales goals and targets
  • Stay up-to-date with product knowledge and features
  • Maintain a high level of product knowledge and visual standards
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Must be willing to work a variety of shifts, including evenings and weekends
Preferred Qualifications:
  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or retail
  • Experience selling paint and paint-related products
  • Experience operating tinting and mixing equipment


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