Bilingual Customer Service Representative

4 weeks ago


Salisbury, Massachusetts, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide excellent customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with customers to determine their needs and provide recommendations on our products and services.
  • Process sales transactions accurately and consistently, following company policies and procedures.
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas, and ensure that all customer information is up-to-date and accurate.
  • Pull and stock products from the sales floor or warehouse, and maintain a clean and organized store environment.
  • Assist in making deliveries, as needed, and load/unload delivery trucks.
  • Comply with inventory control procedures and maintain a high level of product knowledge.
  • Suggest ways to improve sales and customer satisfaction.
Requirements
  • Must be at least 18 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • At least one year of experience working in a delivery, retail, or customer service position.
  • Previous experience selling paint and paint-related products.
  • Previous experience operating tinting and mixing equipment.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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