Customer Service Representative

1 week ago


Batavia, Illinois, United States Holman Motors Inc. Full time

Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Holman Motors Inc. This role is responsible for building strong relationships with customers, creating detailed service orders, and communicating effectively with customers, service technicians, and management.

Key Responsibilities

  • Develop and maintain a positive relationship with customers, service employees, and management.
  • Participate in service meetings for safety, technical updates, and employee communication.
  • Attend weekly product update meetings with the management team.
  • Exceed customer service expectations and maintain an above-average CSI rating through our manufacturers.
  • Create work orders, including working directly with customers during the diagnostic, quoting, repair, and invoicing processes.
  • Maintain the Holman Motors Customer Service Philosophy and Standards.

Requirements

  • Ability to operate in an organized process.
  • Excellent communication skills.
  • Ability to find success in completing and moving through tasks daily.
  • Understanding of the service process.
  • Analysis and problem-solving skills.
  • Demonstrate commitment to and creative thinking for continuous improvement.
  • High ability to multitask.
  • Ability to develop and maintain a good business relationship with both external and internal customers.

Education and Experience

  • Previous service writing experience or management preferred.
  • Minimum 2 years' experience in customer service operations or a related field preferred.
  • High school diploma or GED.

Compensation and Benefits

Compensation is based on experience and ability. Salary plus commission. Eligible for healthcare, 401K, and paid vacation.



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