Electrification Program Manager

4 weeks ago

Chicago, Illinois, United States Treehouse Full time
Job Summary

Treehouse is seeking an experienced Electrification Program Manager to join our team. As a key member of our operations team, you will be responsible for developing and implementing a comprehensive program to attract and engage qualified electrical contractors across the United States.

The successful candidate will have a proven track record in program management, preferably within the residential construction industry. They will be responsible for designing and implementing a program to identify, evaluate, and onboard a national network of electrical contractors, with a focus on developing successful long-term relationships.

The ideal candidate will have exceptional verbal and written communication skills, with an emphasis on interpersonal communication and collaboration. They will be comfortable working independently, with a bias for action, and be able to make decisions in the absence of perfect information.

Key Responsibilities:

  • Design and implement a comprehensive program to identify, evaluate, and onboard a national network of electrical contractors.
  • Define program goals, metrics, and success criteria, aligning with and advancing the company's overall strategy.
  • Understand and optimize the contractor journey to identify critical touchpoints, engagement strategies, and opportunities for improvement.
  • Establish 'Voice of the Contractor' processes and act as the primary advocate for contractors across the organization.
  • Gather, analyze, and act on contractor feedback through surveys, reviews, and direct interactions.
  • Develop and monitor key performance indicators (KPIs) related to contractor experience.
  • Work closely with Sales, Field Operations, and Engineering teams to ensure that contractor insights are integrated into product development, service delivery, and overall business strategy.

Requirements:

  • Bachelor's degree.
  • Four or more years of experience in program management, preferably within the residential construction industry.
  • Proven leadership, team management, and strategy development capabilities.
  • Experience working with a customer relationship management (CRM) tool and related software/platforms.
  • Exceptional verbal and written communication skills with an emphasis on interpersonal communication and collaboration.
  • Comfort with independence, a bias for action, learning quickly, context-switching, and frequent iteration.
  • Ability to work cross-functionally, bringing together multiple teams to drive towards a common goal.
  • Strong analytical and problem-solving skills, with the ability to use data to make decisions.
  • Ability to thrive in a fast-paced, early-stage company environment.

Additional Desired Qualifications:

  • Prior customer-facing experience in the home renovation or electrification industry.
  • Experience with project and/or program management.
  • A passion for electrification and/or energy sustainability.

Benefits:

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)
  • Unlimited paid time off

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