Customer Service Representative

4 weeks ago


Chicago, Illinois, United States Glanbia plc Full time
Customer Service - Order Management Specialist

Location: Chicago, IL, US

Job Summary: We are seeking a highly organized and detail-oriented Customer Service - Order Management Specialist to support our sales organizations worldwide. The successful candidate will be responsible for managing order processes, resolving customer inquiries, and providing timely escalation support.

Key Responsibilities:

  • Manage order processes from creation to delivery, ensuring timely and accurate fulfillment.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Provide timely escalation support to customers and internal stakeholders.
  • Collaborate with production, quality, supply chain, and other functions to avoid delays and customer disruptions.
  • Build quality, long-lasting business relationships with internal and external customers.
  • Ensure order management reports are reviewed daily and proper action is taken to resolve order issues.
  • Participate in global governance team reviews of customer orders and sales data.
  • Perform incident management of business impacts and root-cause investigation to identify solutions and implement process changes.
  • Work with sales teams to support all levels of Order-to-Cash requirements.

Requirements:

  • Excellent organizational and time management skills.
  • Ability to prioritize, organize, and work independently with minimal supervision.
  • Excellent interpersonal and professional communication skills.
  • Results-focused and oriented toward accomplishment of team and organizational goals.
  • Familiarity with ERP/MRP order processing systems, SAP preferred.
  • Familiarity with CRM systems such as SalesForce, SAP CRM, Clarify, Siebel, etc. preferred.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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