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Support Representative Specialist

1 week ago

Sacramento, California, United States Ultimate Staffing Full time

We are looking for a skilled Support Representative Specialist to join our team at Ultimate Staffing. As a Support Representative Specialist, you will play a critical role in delivering exceptional customer experiences, resolving issues, and providing accurate information about our products and services.

About the Role:

  • Answer customer inquiries via phone, email, and chat, providing solutions to their problems.
  • Resolve customer complaints in a timely and professional manner, ensuring customer satisfaction.
  • Maintain accurate records of customer interactions and transactions, using data to inform decision-making.
  • Collaborate with team members to share knowledge and best practices, improving overall customer experience.

Key Skills:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Proficiency in basic computer applications, including Microsoft Office and Google Suite.

What We Offer:

  • Competitive salary, with opportunities for growth and advancement.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Ongoing training and development, to help you succeed in your role.