Field Service Coordinator

5 days ago


Marshall, Wisconsin, United States Locks and Unlock, inc Full time
Job Title: Field Service Coordinator

At Locks and Unlocks, Inc., we are seeking a highly skilled Field Service Coordinator to join our team. As a Field Service Coordinator, you will play a critical role in ensuring the smooth operation of our field service team.

Responsibilities:
  • Customer Communication: Respond to customer inquiries, provide quotes, and communicate with customers to resolve issues and requests for services.
  • Work Order Management: Enter work orders into our CRM system, prepare daily schedules and routes, and dispatch field technicians, vehicles, and equipment to customer locations.
  • Field Operations: Coordinate with field technicians to ensure timely completion of jobs, manage workflow, and prioritize tasks to meet deadlines.
  • Reporting and Analytics: Input data into weekly and monthly reports, analyze data to identify trends and areas for improvement, and present findings to management.
  • Team Collaboration: Work closely with internal departments, including finance and customer service, to ensure seamless communication and coordination.
Requirements:
  • Industry Knowledge: Familiarity with the field service industry and ability to understand the scope of each project.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to listen actively and transmit messages clearly.
  • Problem-Solving: Ability to resolve customer issues and provide assistance to field technicians to overcome project-related challenges.
  • Technology: Proficiency in using CRM systems, scheduling software, and other technological tools to manage field operations.
  • Organization and Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Benefits:
  • Health Insurance: Comprehensive health insurance package.
  • Dental and Vision Insurance: Coverage for dental and vision care.
  • Life Insurance Package: Life insurance coverage for employees and their families.
  • Retirement Matching: 401(k) retirement plan with company matching.
  • Paid Time Off: Generous paid time off policy.
  • Family-Friendly Environment: Supportive and family-friendly work environment.
  • Employee Discount: Discounts on company products and services.

We offer a competitive salary based on experience and a comprehensive benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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