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Product Assistance Specialist

2 months ago

Colorado Springs, Colorado, United States Datasite Full time
Datasite - Product Support Specialist

Become a vital member of our team at Datasite, where we celebrate diversity and a commitment to excellence. As a Product Support Specialist, you will be instrumental in delivering outstanding support to our global clientele. If you have a passion for exceptional customer service and enjoy tackling challenges, this role is tailored for you.

Role Overview:

In your capacity as a Product Support Specialist at Datasite, your responsibilities will include:

  • Guiding clients through the setup and configuration of projects within Datasite's offerings.
  • Delivering product assistance and troubleshooting to address customer queries.
  • Working collaboratively with colleagues to ensure prompt resolution of issues.
  • Exceeding customer expectations by providing exceptional service in every interaction.
  • Fostering positive relationships with clients to better understand their requirements.

Key Attributes, Duties, and Responsibilities:

  • A strong sense of integrity and dedication to customer satisfaction.
  • A drive for excellence and innovative problem-solving.
  • Excellent listening abilities and effective time management skills.
  • A solution-focused mindset with a solid technical understanding.
  • The capability to articulate technical concepts in a clear and accessible manner.

Preferred Qualifications:

  • Proficient in Excel and experienced in supporting software applications.
  • Proficiency in additional languages is advantageous.
  • A bachelor's degree in a relevant field along with industry experience is preferred.

Additional Information:

  • Work Schedule: Sunday - Thursday
  • Working Hours: 2pm - 10:30pm Central Time
  • This role is remote with occasional team collaboration days.
  • Applicants should reside in designated metropolitan areas.
  • Compensation: $27.00 per hour