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Medical Office Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Medical Office Support Specialist to join our team at Hanger, Inc. As a key member of our front office team, you will play a critical role in providing exceptional patient care and administrative support to our patients, clinicians, and referral sources.
Key Responsibilities- Provide administrative support to patients, clinicians, and referral sources through the coordination and administration of front office activities.
- Schedule appointments and manage patient records, ensuring accurate and up-to-date information.
- Process payments, validate insurance, and obtain authorization for services.
- Manage incoming phone calls, respond to inquiries, and provide financial counseling to patients.
- Perform daily document research on our electronic health/medical record system.
- High school diploma or equivalent required.
- Less than 1 year of customer service, administration, or related experience.
- Valid driver's license and driving record within Hanger's Motor Vehicle Safety Policy and Procedures.
- At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase).
- Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans.
- Associate's degree.
- Ability to type 40 correct words per minute.
- At least 2 years of computer and office equipment experience, including MS Office products and automated billing systems.
While performing the duties of this job, the employee will regularly be required to sit, walk, and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.
Additional Success Factors- Excellent organizational skills and ability to manage multiple tasks with a high degree of detail orientation.
- Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues.
- Personable office professional with strengths in cultural sensitivity and ability to build rapport with a diverse population in multicultural settings.
- Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
