Customer Support Technician
4 weeks ago
Job Summary
Mevion Medical Systems seeks a skilled Customer Support Technician to provide front-line IT support to onsite and remote personnel. The ideal candidate will be responsible for responding to, diagnosing, and resolving basic computer and application issues in a professional and efficient manner.
Key Responsibilities:
- Respond to end-user requests for technical assistance via phone, email, or ticketing system.
- Troubleshoot and resolve basic computer, application, system, device, access, or performance issues.
- Document, track, and resolve reported problems using established processes and procedures.
- Advise users on methods, steps, and actions to resolve and avoid future issues.
- Escalate problems to appropriate levels or teams to achieve issue resolution.
- Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
Requirements:
- At least 2-5 years' applicable experience.
- Customer-focused mindset and ability to respond to customer expectations and requirements.
Additional Information:
The position is a contract-to-hire opportunity. The ideal candidate will be highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks.
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