Program Manager
5 days ago
Job Summary:
Greenberg-Larraby, Inc. (GLI) is seeking a highly skilled Program Manager to oversee the daily operations of a large health program. The ideal candidate will have a strong background in performance evaluation, process improvement, and customer service.
Key Responsibilities:
- Ensure performance metrics are met by overseeing daily operations and maintaining updated knowledge of performance requirements.
- Provide assistance and updates to staff regarding corporate and project policies and procedures.
- Evaluate the need for training to ensure staff maintains current knowledge of multiple programs.
- Collaborate with customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with supervisory and management teams.
- Monitor performance goals and objectives for staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
Requirements:
- Bachelor's degree in a relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
- Ability to obtain US Security Clearance.
- Experience in customer service, performance evaluation, and process improvement.
- Experience in large volume staff training and coaching.
Preferred Qualifications:
- Excellent written and oral communication skills.
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Work From Home
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