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Customer Service Representative

2 months ago

Yorkville, Illinois, United States FusionWorks Full time

We are FusionWorks, a leading personnel service provider.

Our team, with years of experience in temporary staffing, recruitment, sales, customer service, and employee care, is dedicated to delivering exceptional service.

We are seeking a skilled Call Center Agent (m/w/d) - Inbound to support our client in Karlsruhe.

Key responsibilities:

  • Respond to incoming calls from customers and prospects
  • Provide expert advice on products/services and address customer inquiries
  • Identify customer needs and record information in the CRM system

Requirements:

  • Experience in customer service/call center is an asset
  • Strong communication skills and a service-oriented mindset
  • Proficiency in German language, with additional languages a plus
  • Proficiency in common office applications and CRM systems

What we offer:

  • Competitive compensation
  • Industry-specific bonuses
  • Shift bonuses and allowances