Customer Service Representative

3 days ago


Liberty, North Carolina, United States Travis Kivett - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Travis Kivett - State Farm Agent, you will play a vital role in ensuring the success of our agency. Your primary responsibility will be to provide exceptional customer service, empowering our agency to achieve its goals. You will be responsible for implementing and supporting office policies, ensuring the execution of advantageous customer experiences. By working alongside other team members, you will create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset will promote the basis for people in our community to have something they need. Travis Kivett - State Farm Agent is eager to bring aboard your collaborative presence.

Key Responsibilities
  • Establish and maintain customer relationships, following up as needed to ensure customer satisfaction.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options, ensuring they have the necessary information to make informed decisions.
  • Ensure the office is well-maintained, equipped to successfully meet customer needs, and market relevant products.
Requirements
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities.
  • Experience in customer service, with a preference for those with experience in managing customer service teams.
  • Proactive problem-solving skills, with the ability to work in a team environment and collaborate with others to achieve agency goals.
  • Experience with Windows computer applications and the ability to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment and obtain Property and Casualty License, as well as Life and Health License.
Benefits
  • Paid time off, including holidays and personal/sick days.
  • Growth potential and opportunities for advancement within the agency.


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