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Social Support Navigator
2 months ago
POSITION SUMMARY
The primary objective of the Health Services Coordinator is to collaborate with the healthcare team to ensure that patients are assessed and connected to resources that address Social Determinants of Health. This role involves engaging with clients in the clinic environment to evaluate their needs related to housing, food security, and other social or legal support services. The aim is to enhance living conditions, thereby improving health outcomes.
This position requires building trust and rapport with individuals who are at risk or experiencing homelessness. The Health Services Coordinator will conduct screenings and facilitate direct assistance by connecting clients to essential services such as housing and legal aid. Additionally, this role will provide education, tracking, navigation, and follow-up services in alignment with community health initiatives. The Coordinator will also assist patients in preparing for their healthcare visits.
Qualifications:
- High School Diploma
- Bilingual in English and Spanish (mandatory)
- Minimum of 2 years of experience in community outreach
- Familiarity with available social services, including behavioral health, mental health, financial aid, housing support, counseling, substance recovery, and resources for the homeless population.
- Strong communication skills to engage with a diverse range of individuals, including those exhibiting psychological and substance-related challenges.
- Ability to provide support and demonstrate patience and understanding when interacting with homeless clients.
- Preferred experience in community-based outreach or patient navigation for at least two years.
- Effective problem-solving and conflict resolution skills.
- Proficient in both oral and written communication in English and Spanish.
Key Responsibilities:
- Coordinate with a qualified Case Manager to conduct assessments, address Social Determinants of Health, and facilitate referrals.
- Implement screenings, education, tracking, navigation, and follow-up services related to health needs.
- Collaborate with the project team to utilize medical records for tracking screenings and identifying patients needing outreach or follow-up.
- Provide health information to patients and community members regarding preventive screenings and access to these services.
- Facilitate navigation services for patients requiring follow-up or treatment appointments.
- Document activities, service plans, and outcomes effectively while adhering to documentation policies.
- Assist in generating required data collection reports on a weekly, monthly, and/or quarterly basis.
- Support program evaluations and updates to assigned programs and services.
- Participate in relevant community resource meetings and training sessions as assigned.
- Assess client needs and characteristics to prioritize resource allocation based on individual or household requirements, resource availability, and assessed vulnerability.
- Maintain confidentiality regarding clients, personnel, and internal agency matters.
- Other duties may be assigned or modified based on organizational needs.
