Senior Collection and Recovery Support Specialist

4 weeks ago

Seattle, Washington, United States BECU Full time
Job Title: Senior Collection and Recovery Support Specialist

As a Senior Collection and Recovery Support Specialist at BECU, you will play a critical role in ensuring the financial integrity of our organization. You will be responsible for processing complex legal and financial transactions, managing debt recovery, and handling crucial legal processes such as garnishments and levies.

Key Responsibilities:
  • Process Charge-Offs: Manage the transition of accounts from active to charge-off status, ensuring that memberships are terminated when the Credit Union incurs losses due to write-offs.
  • Handle Involuntary Closures: Perform system maintenance and documentation to process involuntary closures of revolving and deposit accounts, helping BECU minimize risk.
  • Manage Payments and Adjustments: Process payments and adjustments to charged-off accounts, maintaining accurate balances in the general ledger to keep finances on track.
  • Bankruptcy Account Processing: Facilitate payments from Bankruptcy Trustees on active and charged-off accounts, ensuring compliance and accuracy.
  • Loan Modification Processing: Execute system maintenance and documentation for loan modifications, collaborating with Bankruptcy, Loss Management, and Member Assistance teams.
  • Ensure Legal Compliance: Stay up-to-date on state and federal regulations to ensure BECU adheres to all laws regarding adjustments, recovery, and garnishments.
  • External Debt Management: Process and follow up on debt management program requests, ensuring external partnerships operate smoothly.
  • Insurance Premium Adjustments: Work with Credit Protection Insurance (CPI) vendors to assess premiums, issue refunds, and adjust loan payments, ensuring accuracy for members.
  • General Ledger Maintenance: Balance and report on applicable general ledgers, playing a key role in BECU's financial accountability.
  • Legal Garnishments and Levies: Process garnishments, levies, and OTWAD orders in accordance with legal standards, safeguarding the Credit Union and our members.
  • Provide Expert Support: Respond to internal and external inquiries with professionalism and efficiency, acting as the first point of escalation for issues.
  • Mentor and Train: Assist in training staff, sharing your expertise to maintain operational excellence across the department.
What You'll Gain:
  • Impact: You'll play a crucial role in protecting BECU's financial integrity, providing invaluable service to members, and ensuring compliance with legal and financial regulations.
  • Growth Opportunities: With hands-on experience in complex financial transactions and legal compliance, you'll have the chance to sharpen your skills and grow within a collaborative team.
  • Supportive Environment: You'll work alongside a team that values your input, creativity, and initiative, providing the resources you need to succeed.
  • Member-Centric Focus: Your work will directly contribute to helping BECU's members manage their financial well-being, enhancing their experience with our Credit Union.
  • Leadership Potential: You'll have the opportunity to train and mentor others, setting the foundation for future leadership roles.
Qualifications:
  • Minimum Qualifications:
    • High school diploma or equivalent experience.
    • Minimum three years of experience in one or more of the following areas: Collections, loan servicing or deposit operations.
    • Proven ability to work with accuracy and attention to detail.
    • Ability to handle confidential information with discretion.
    • Time-management skills, with the ability to meet deadlines.
    • Communication skills, both written and verbal.
    • Ability to work both independently and collaboratively, using sound judgment in problem-solving.
  • Desired Qualifications:
    • Two years of experience at BECU or another financial institution.
    • One year of experience in Collection & Recovery Support Services.
    • Experience balancing and maintaining general ledgers.
    • Knowledge of state and federal laws relating to garnishments, levies, and debt recovery.
    • Training or mentoring experience within a team setting.

At BECU, we're committed to creating a work environment that values diversity, equity, and inclusion. We believe that our differences are what make us stronger and more innovative. If you're passionate about making a positive impact and want to be part of a team that shares your values, we encourage you to apply for this exciting opportunity.

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