Automotive Service Director

3 days ago


Yorkville, New York, United States Lithia Motors Full time

About the Role:

Lithia Motors is seeking a highly skilled and experienced Service Manager to lead our team at Subaru of Utica Yorkville. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, ensuring exceptional customer experience, and driving business growth.

Key Responsibilities:

  • Lead and manage a team of service advisors and technicians to achieve targeted goals and objectives.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Monitor and analyze service department performance, identifying areas for improvement and implementing changes as needed.
  • Collaborate with other departments, including sales and parts, to ensure seamless customer experience.
  • Recruit, train, and develop service advisors and technicians to ensure they have the necessary skills and knowledge to provide exceptional customer service.
  • Manage service department budget, ensuring efficient use of resources and maximizing revenue.
  • Stay up-to-date with industry trends, best practices, and manufacturer requirements to ensure compliance and excellence.

Requirements:

  • Minimum 3 years of experience as a Service Manager in a dealership environment.
  • Proven track record of success in leading high-performing service teams and driving business growth.
  • Excellent communication and leadership skills, with the ability to motivate and develop team members.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Valid driver's license and acceptable driving record.

What We Offer:

  • Competitive salary and bonus structure.
  • Opportunities for career advancement and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan and employee stock purchase plan.
  • Vehicle purchase discounts and wellness programs.


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