Automotive Service Director
3 days ago
About the Role:
Lithia Motors is seeking a highly skilled and experienced Service Manager to lead our team at Subaru of Utica Yorkville. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, ensuring exceptional customer experience, and driving business growth.
Key Responsibilities:
- Lead and manage a team of service advisors and technicians to achieve targeted goals and objectives.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Monitor and analyze service department performance, identifying areas for improvement and implementing changes as needed.
- Collaborate with other departments, including sales and parts, to ensure seamless customer experience.
- Recruit, train, and develop service advisors and technicians to ensure they have the necessary skills and knowledge to provide exceptional customer service.
- Manage service department budget, ensuring efficient use of resources and maximizing revenue.
- Stay up-to-date with industry trends, best practices, and manufacturer requirements to ensure compliance and excellence.
Requirements:
- Minimum 3 years of experience as a Service Manager in a dealership environment.
- Proven track record of success in leading high-performing service teams and driving business growth.
- Excellent communication and leadership skills, with the ability to motivate and develop team members.
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Valid driver's license and acceptable driving record.
What We Offer:
- Competitive salary and bonus structure.
- Opportunities for career advancement and professional growth.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan and employee stock purchase plan.
- Vehicle purchase discounts and wellness programs.
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