Customer Service Representative

3 weeks ago

Buffalo, New York, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with our community.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized advice and solutions to meet their needs
  • Demonstrate how to use our mobile app, ATMs, and other digital technologies to complete simple transactions
  • Create amazing experiences for our customers by identifying opportunities to help them achieve their financial goals
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations
What We Offer

At Citizens, we value diversity, equity, and inclusion, and treat everyone with respect and professionalism. We offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more.

Requirements
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Pilot Freight Service Full time

    Job SummaryThe Customer Service Agent 2 is a key member of the Pilot Freight Service team, responsible for delivering exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues, providing timely and effective solutions to ensure customer satisfaction.Key ResponsibilitiesAnswer incoming calls and provide excellent...

  • Customer Service Representative

    6 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, processing food orders, and maintaining a clean and inviting dining room.Key Responsibilities:Provide outstanding...

  • Customer Service Representative

    6 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, processing food orders, and maintaining a clean and inviting dining room.Key Responsibilities:Provide outstanding...

  • Customer Service Representative

    1 week ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, processing food orders, and maintaining a clean and inviting dining room.Key Responsibilities:Provide outstanding...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    About the RoleWe're seeking a skilled and enthusiastic individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will be responsible for creating a positive and welcoming experience for our customers.Key ResponsibilitiesProvide exceptional customer service and build rapport with customersTake and prepare...

  • Customer Service Representative

    1 week ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and maintain a clean and...

  • Customer Service Representative

    1 week ago

    Buffalo, New York, United States OneBridge Benefits Full time

    {"title": "Customer Service Representative", "description": "About the RoleAt OneBridge Benefits, we're dedicated to providing exceptional customer service to our participants. As a Customer Service Representative, you'll play a vital role in ensuring our participants receive a white-glove custom experience.Key ResponsibilitiesTimely resolve participant...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    About the RoleWe're seeking a talented individual to join our sub shop team as a Customer Service Representative. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping our customers live healthier, better lives through food.Key ResponsibilitiesProvide outstanding customer service and build rapport...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional guest experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide friendly and...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. Whether you are the first person our guests encounter or you are producing...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, processing food orders, and maintaining a clean and inviting dining room.Key...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Wegmans Food Markets.Key Responsibilities:Provide exceptional customer service to ensure a positive shopping experienceTake and prepare customer orders accurately and on timeMaintain department appearance...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and...

  • Customer Service Representative

    6 days ago

    Buffalo, New York, United States Wegmans Food Markets Full time

    Customer Service Role at Wegmans Food MarketsWe are seeking a skilled Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service, taking and preparing customer orders accurately and on time, and maintaining department appearance throughout...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and...

  • Customer Service Representative

    2 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, processing food orders, and maintaining a clean and inviting dining room.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    3 weeks ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a positive experience in our restaurant.Key...

  • Customer Service Representative

    6 days ago

    Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time

    Job Title: Customer Service RepresentativeWe are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide...