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Operations Manager: Retail Sales

2 months ago


Chula Vista, California, United States World Market Inc Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at World Market Inc. As an Operations Manager, you will be responsible for leading a customer-first selling culture, analyzing business trends, and fostering a culture of diversity and belonging.

Key Responsibilities
  • Customer Experience
    • Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
  • Business Analysis
    • Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
  • Culture and Values
    • Consistently exemplify, maintain, and foster the culture and values of World Market Inc.
  • Team Management
    • Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
  • Operations
    • Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
    • Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities of Operations
  • Timekeeping and Scheduling
    • Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.
  • Recruiting and Hiring
    • Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
  • Loss Prevention
    • Support and maintain Loss Prevention routines to support profitability initiatives.
  • Supply Chain Management
    • Complete Direct Store Orders and validate proper receiving.
    • Manage all supply/fixture ordering and any facilities and maintenance issues.
  • Administrative Tasks
    • Responsible for validating, reconciling, and filing all monthly paperwork.
Requirements
  • Leadership Skills
    • Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, and sound decision-making skills that align with strategic initiatives.
  • Experience
    • Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
  • Availability
    • Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
  • Physical Demands
    • Minimum Age 21 years.
    • Ability to lift up to 40 lbs.
Benefits
  • Flexible Scheduling
    • Flexible scheduling to support your work-life balance.
  • Associate Discount
    • Associate discount to World Market.
  • Fun and Supportive Work Environment
    • A fun and supportive work environment where you feel welcome and safe.
  • Culture of Inclusion
    • A culture of inclusion that empowers you to be your best authentic self.
  • Eligible Benefits
    • Eligible associates offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.