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Shift Lead Trainee

2 months ago

Des Moines, Iowa, United States Sundance Full time

About Sundance:

Sundance is a dynamic and fast-paced restaurant environment where teamwork and collaboration are essential. As a Shift Lead Trainee, you will play a critical role in supporting the Restaurant General Manager in ensuring the smooth operation of our restaurants.

Key Responsibilities:

  • Team Management: You will be responsible for leading and guiding a team of Team Members to ensure that all assigned duties are completed to the highest standard.
  • Restaurant Operations: You will be responsible for maintaining a clean and safe environment for Team Members and customers, and ensuring that all restaurant policies and procedures are followed.
  • Customer Service: You will be responsible for providing exceptional customer service, resolving customer complaints in a timely and professional manner, and ensuring that customers have a positive experience in our restaurants.

Shift Lead Behaviors:

  • Problem-Solving: You will be responsible for identifying and resolving problems in a timely and effective manner, and seeking help when needed.
  • Communication: You will be responsible for communicating openly and honestly with the Restaurant Management team, and providing feedback to Team Members in a positive and constructive manner.
  • Leadership: You will be responsible for demonstrating leadership skills, including the ability to motivate and guide Team Members to achieve their best.