Shift Lead

2 weeks ago


Des Moines, Iowa, United States Walgreens Full time

Job Description:


As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.


Key Responsibilities:


Customer Experience:


Engage with customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.


Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.


Operations:


Responsible for holding store keys to open and close without management as necessary. Assist with and coach other team members to work with warehouse and vendor ordering processes.


Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.


Assist manager or assistant store manager in reviewing order exceptions on order release day and assist in reverse logistics.


Training & Personal Development:


Attend training and complete PPLs requested by Manager. Serve as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.


Reports disciplinary issues and customer complaints to management.


Requirements:


One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English. Willingness to work flexible schedule, including evening and weekend hours.


Preferred Qualifications:


Prefer the knowledge of store inventory control. Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.


Equal Opportunity Employer:


An Equal Opportunity Employer, including disability/veterans.


Benefits:


The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.


Shift:


Various


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