Accounts Receivable Specialist

3 days ago

Palo Alto, California, United States TCWGlobal Full time
Job Title: Accounts Receivable Collections Specialist

We are seeking a highly skilled and experienced Accounts Receivable Collections Specialist to join our team at TCWGlobal. As a key member of our Finance team, you will be responsible for managing the collection of customer accounts, posting daily cash collections, and partnering with cross-functional teams to troubleshoot portal issues and resolve potential delays in the collection process.

Key Responsibilities:
  • Manage the collection of customer accounts for a fast-growing global business.
  • Posting of daily cash collections.
  • Partner cross-functionally with business stakeholders to troubleshoot portal issues and resolve potential delays in the collection process.
  • Liaise with customer contacts to assist with onboarding, including portal access, configuration, and completing vendor forms.
  • Formalize and improve the customer onboarding and credit process, including process and workflow recommendations to improve collection time.
Requirements:
  • 5+ years of experience in Collections and Accounts Receivable in a fast-paced Global/larger company.
  • Must have recent experience working for a larger or global company.
  • Requires experience sending out at least 50 collection emails a day.
  • Accustomed to working with large dollar amounts of invoices; confident in collection for larger payments.
  • Experience with systems (e.g. Netsuite, Ariba, Coupa or similar).
  • Ability to navigate and learn systems and portals quickly; tech savvy.
  • Must have intermediate Excel experience (Vlookup, pivot tables, downloading reports, etc).
  • Experience to send out collections email templates (Soft collections; follow-ups on invoices and friendly reminder on past due invoices).
  • Must have excellent customer service skills; ability to communicate professionally and kindly.
  • Ability to handle aging accounts.
  • Experience with cash applications and entering payments into portals (5hrs a week on posting cash collections).
  • Experience in being the point of contact between customer accounts payable teams, the internal billing and treasury teams.
  • Track record of managing a large customer invoice; 400 invoices.
  • Excellent communications and interpersonal skills, including the ability to summarize key operational issues to management.
  • A growth mindset and strong attention to detail.

Please submit your resume for consideration.

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