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Assistant General Manager

2 months ago

Kennedy Space Center, United States Universal Orlando Full time
Job Summary

This is a leadership role that oversees the daily operations of a large or high-volume venue or a small group of smaller venues at Universal Orlando. The successful candidate will be responsible for managing the entire operation, directing activities of all hourly and exempt staff, and ensuring the venue's sales, direct operating expenses, food cost and quality, profitability, and guest satisfaction meet the company's standards.

Key Responsibilities
  • Manage Assistant Restaurant Managers and Restaurant Managers in all aspects of the business, including labor budgeting, labor hours and costs, and communication of business forecasts.
  • Accountable for all facets of service, production, quality, and controls in the venue, ensuring policies and procedures are followed.
  • Responsible for all sales and operating transactions in compliance with procedures.
  • Accountable for hiring, coaching, performance appraisals, training, and development of both Team Members and exempt Direct Reports at the venue.
  • Verify all required forms and paperwork involved in these areas are properly completed.
  • Participate in Global Action Committees to further enhance Team Member development and the Team Member experience.
  • At times, act as the opening or closing manager on duty.
  • Plan for and ensure that all Team Members, facilities, and materials are in complete readiness for daily operation.
  • Ensure adequate stock of supplies and consistently maintain venue inventory.
  • Assist in managing the food, beverage, and non-labor costs.
  • Step in when necessary to verify these costs are properly tracked and in accordance with the business plan.
  • In partnership with the General Manager, oversee large scale projects, including menu engineering, significant location repairs and structure changes, cash handling and policy changes, and special event execution.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Scope

This individual will be responsible for the operation of a large or high-volume venue or a small group of smaller venues at Universal Orlando. They will be scheduled to open or close one or multiple venues throughout the week and will be responsible for the safety of each guest that enters the venue by following strict Food Safety policies and procedures.

Requirements
  • High School degree or GED required.
  • Bachelor's degree in Hospitality or Food & Beverage industry preferred.
  • Minimum of 5-7 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.
  • Certified Professional Food Managers certification.
  • Responsible Vendor certification.