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Assistant General Manager

1 month ago

Kennedy Space Center, United States ABM Industries Full time
ABM Industries is seeking a skilled and motivated Assistant General Manager to join our team at Orlando International Airport. In this role, you will oversee Guest Experience service, ensuring the achievement of Service Level Agreements (SLAs) related to Quality Service Management (QSM), Customer Experience (CX), Resilience, Personnel Management, Health & Safety, and Training. Reporting to the Director of Guest Experience, this role requires a commitment to excellence, professionalism, and the highest standards of operations and team management.

**Key Responsibilities:**

• Oversee the delivery of high-quality service for MCO's Guest Experience team, maintaining relationships with clients to meet their expectations and deliver on those expectations.

• Manage day-to-day operations, including staffing, scheduling, and resource allocation, coordinating with other departments to ensure successful execution.

• Implement strategies to enhance guest perception of staff as approachable, proactive, and helpful.

• Specify staff accountabilities to align with operational objectives, conducting operational and personnel audits to achieve high-quality team behaviors and presentation standards.

• Monitor compliance with Service Level Agreements through coordination with clients, contract partners, and colleagues while maintaining operational standards.

**Requirements:**

• A minimum of three years' experience in General Management roles, with experience in luxury retail, hotel, and aviation environments a plus.

• Strong leadership abilities with the capacity to inspire and motivate a team.

• Advanced verbal and written communication skills.

• Strong problem-solving and interpersonal skills.

**Preferred Qualifications:**

• Bachelor's degree in business administration, operations management, or related field.

• Five years' experience in an operations management role, preferably in luxury retail, hotel, or aviation environments.

• Proven track record in managing operations and delivering on SLAs.

• Knowledge of aviation industry standards.

• Bilingual in Spanish and English a plus.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management.