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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our retail team as a Cashier/Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.
Key Responsibilities- Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve any issues in a professional and courteous manner.
- Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring a visually appealing store display.
- Cash Handling: Accurately process customer transactions, handle cash, credit card payments, and operate a point-of-sale system.
- Upselling and Suggestive Selling: Identify opportunities to upsell and suggest complementary products to customers, enhancing their shopping experience and driving sales growth.
- Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a positive store atmosphere, and provide support during peak periods.
- Facility Maintenance: Maintain a clean and safe store environment, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
- Other Duties: Perform other duties as assigned by management, including opening and closing procedures, inventory management, and visual merchandising.
- Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
- Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
- Communication Skills: Ability to read, write, speak, and understand English effectively.
- Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
- Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
- Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
- Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.
- Detail-Oriented: You notice the little things that make a big difference in a customer's experience.
- Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.
- Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.
