Customer Service Representative

4 weeks ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Customer Care Agent Role

At Hilton Grand Vacations, we're dedicated to providing exceptional vacation experiences for our guests. As a Customer Care Agent, you'll play a vital role in ensuring our guests have a memorable stay with us.

About the Role:

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway.

Key Responsibilities:

  • Provide engaging customer service in an inbound Call Center environment.
  • Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans.
  • Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
  • Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
  • Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
  • Verify all trip and tour specifics related to each package and give pertinent information on their stay.
  • Assist travelers with any issues they could encounter before or after departure as part of their trip package.
  • Respect our guests' privacy and the protection of all personal information about our business.

Why Team Members Love Working Here?

  • Driven base pay plus monthly performance incentives
  • Get your earned pay any time before payday through DailyPay
  • Medical, Dental, and Vision benefits starting on Day One
  • Generous Vacation Time Off Program and Paid Sick Time
  • GO Hilton Discounted hotel rates worldwide
  • Tuition reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing

Schedule:

The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available, and work-from-home opportunities may be available after six months, based on performance results.

What Are We Looking For?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you will have the following minimum qualifications and experience:

  • High School Graduate/GED or equivalent experience
  • Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
  • Proven comfort operating in fast-paced environments with performance metrics.
  • Dedication to providing positive experiences for our customers and co-workers.
  • Eager, self-motivated, and a problem solver - able to follow defined processes but exercise independent judgment.
  • Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Timeshare/hospitality background preferred
  • Inbound/Outbound Call Center Environment Experience
  • Proficient in Microsoft Office including Outlook and Word

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Emcor Inc Full time

    Job Title: Customer Service RepresentativeAt MSI, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our Service Department. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring timely and accurate communication, and collaborating with our technicians and sales...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States RemX Full time

    Job Title: Customer Service RepresentativeJob Summary:RemX is seeking a skilled Customer Service Representative to join our team in Plantation, FL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Responsibilities:Respond to and own consumer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States Torchy's Tacos Full time

    Customer Service RepresentativeAt Torchy's Tacos, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our restaurant, providing exceptional service to our guests and ensuring they have a memorable dining experience.Key Responsibilities:Provide outstanding customer service,...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States RemX Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team for a 4-day project with a reputable client. The successful candidate will be responsible for providing exceptional customer service and support to clients in a fast-paced environment.Key Responsibilities:Provide resolution for customers...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Blue Star Partners, LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Blue Star Partners, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to healthcare customers through inbound and outbound calls and emails. You will utilize a...

  • Customer Service Representative

    1 month ago

    Orlando, Florida, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, assisting them with their insurance needs, and helping...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Lighthouse Works Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Lighthouse Works. As a key member of our customer service team, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions.Key...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States EMCOR Group Full time

    Job SummaryMSI is a leading HVACR contractor seeking a highly skilled Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, coordinating with technicians, and ensuring seamless communication with our clients.Key ResponsibilitiesProvide top-notch...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're looking for a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer experiences. Your primary duties will include:Welcoming customers with genuine enthusiasm and providing product informationManaging...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States ERS- Paula - Todd Full time

    Job Title: Customer Service RepresentativeLocation: Onsite or RemoteJob Type: Full-time (3-6 Month Contract, Seasonal)Salary: $16/hrWe are seeking a motivated and customer-focused individual to join our inbound call center team. As a Customer Service Representative, you will provide excellent service by handling inbound calls related to disaster...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Walmart Full time

    Job Summary: We are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will be responsible for providing excellent customer service, preventing loss at store entrances, and ensuring a safe and secure shopping environment.Key Responsibilities:Verify purchases and assist with returned itemsKeep...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Jose Rosario - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States Cliff Berry Inc Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Cliff Berry Inc. in Orlando. The ideal candidate will interact directly with customers, either electronically or by telephone, and be able to respond promptly and efficiently to customer inquiries, formulate...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States Enterprise Mobility Inc Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Orlando Airport. As a key member of our operations team, you will be responsible for providing exceptional service to our customers, ensuring a seamless rental return...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States A-Lumination Electric Full time

    Job DescriptionA-Lumination Electric is seeking a highly skilled Dispatcher / Customer Service Representative to provide exceptional customer service, pull permits, and type proposals. This is a full-time office position that earns a competitive wage of $14.00 to $15.00 per hour, with opportunities for spiffs and great benefits.About A-Lumination ElectricWe...

  • Customer Service Representative

    4 weeks ago

    Orlando, Florida, United States Ferrellgas Full time

    Customer Service RepresentativeRanked among Forbes Best Employers in America 2017, Ferrellgas is seeking a dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our internal and external customers. Your primary focus will be...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States Earl Enterprises Full time

    Job SummaryWe are seeking a highly organized and friendly Customer Service Representative to join our team at Earl Enterprises. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, answering phone calls, and performing cash check-outs for servers at the end of their shift.Key...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States The Cake Bake Shop Full time

    Job DescriptionThe Cake Bake Shop is seeking a highly skilled Customer Service Representative to join our team. As a key member of our office organization, this individual will be responsible for various administrative tasks, including developing strong relationships with customers, departments, and employees.This team member will play a crucial role in...