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Junior Application Support Analyst
2 months ago
Company Overview:
Visa stands as a global frontrunner in payment solutions and technology, facilitating over 259 billion secure payment transactions annually across more than 200 countries and territories. Our vision is to unite the world through innovative, reliable, and secure payment networks, empowering individuals, businesses, and economies to prosper with a shared mission of uplifting everyone, everywhere.
Role Summary:
If you are interested in contributing to Visa as a Junior Application Support Analyst, we encourage you to explore this opportunity. Together, we can enhance the Visa experience.
Key Responsibilities:
- Serve as a primary contact for client transaction inquiries.
- Utilize diverse monitoring and analytical tools to identify and address issues proactively and reactively.
- Collaborate with internal support teams and external vendors to resolve client-impacting issues.
- Document incident details thoroughly using incident management and reporting tools.
- Provide accurate incident information to colleagues and management.
- Maintain composure during high-pressure situations.
- Ensure timely escalation of critical issues.
- Deliver client support in accordance with established efficiency and quality standards.
- Exhibit strong written and verbal communication abilities.
- Strictly adhere to documented procedures.
- Generate comprehensive reports on real-time cardholder impacts.
- Rapidly escalate significant issues while adhering to stringent internal metrics to maintain high availability for clients and cardholders.
- Offer feedback and technical support to improve Visa's internal tools.
Work Environment:
As we redefine the workplace, it is essential to balance flexibility, collaboration, and top-tier availability for our Global Operations team. Employees in this role will have the opportunity for up to three flexible shifts per month, subject to scheduling and managerial discretion.
On-Site Requirement:
This position requires consistent on-site presence at a designated Visa office location.
Qualifications:
Basic Qualifications:
• Bachelor’s degree or 3+ years of relevant experience.
Preferred Qualifications:
• Minimum of 2 years of work experience.
• Ability to work effectively both independently and as part of a team.
• Strong analytical thinking capabilities.
• Decision-making skills based on available information.
• Excellent relationship-building skills with stakeholders across the organization.
• Proficient in MS Office suite.
Additional Information:
Work Hours: Varies based on departmental needs.
Travel Requirements: This role may require travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office environment, requiring the ability to sit and stand at a desk, communicate effectively, and operate standard office equipment.
