Welcome Center Representative

1 month ago


Roxbury, Connecticut, United States YMCA of Greater Boston Full time
Job Description

As a Welcome Center Representative with the YMCA of Greater Boston, you will play a vital role in providing exceptional member service and ensuring a welcoming environment for our members and program participants. Your primary responsibilities will include managing member check-in, enforcing safety protocols, conducting membership and program sales, taking telephone calls, regulating lobby traffic, and providing information on YMCA policies and procedures.

Key Responsibilities
  1. Present a welcoming and friendly demeanor when greeting and serving members and program participants.
  2. Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
  3. Enforce YMCA safety and membership policies at all times.
  4. Ability to work independently and to problem solve to serve our Y members.
  5. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
  6. Conduct prospective member tours, as needed.
  7. Take member and non-member phone calls per YMCA policies.
  8. Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
  9. Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
  10. Maintain an orderly and neat workspace during your shift and clean up when leaving.
  11. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
  12. Attend all staff meetings and be able to work as a team player.
  13. Perform all other duties as assigned.


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