On-Call Welcome Center Ambassador

4 weeks ago


Roxbury, United States YMCA of Greater Boston Full time
Job Summary

We are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the Roxbury YMCA. As a key member of our Membership Sales & Service Team, you will be responsible for providing exceptional member service, managing member check-in, and adhering to safety protocols.

Key Responsibilities
  • Member Service: Provide excellent member service by exceeding member expectations, including being a good listener, caring about members' well-being, and checking-in on their progress.
  • Multitasking: Ability to multitask and work in a fast-paced environment.
  • Relationship Building: Use Listen First skills to build relationships with members, program participants, and prospects.
  • Communication: Make eye contact with members as much as possible when talking to them, ask members how they are doing or if they are having a good day, and make members feel welcome by being pleasant and cheerful.
Benefits
  • Leadership Development: Develop your leadership skills in a caring, challenging, and diverse working environment.
  • Career Growth: Explore a wide range of opportunities as you learn new skills and functions.
  • Work-Life Balance: Enjoy a healthy work-life balance.
  • Comprehensive Benefits: Receive comprehensive benefits, including FREE YMCA Membership, discounted or FREE family membership, robust retirement plan, health, dental, and vision benefit package, and vacation and sick time.


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