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Client Engagement Specialist

2 months ago

Georgia, United States Zelis Full time

Position: Client Relationship Manager at Zelis

In the role of Client Relationship Manager at Zelis, you will be instrumental in delivering outstanding service to our clients and their members. This position is client-facing and requires you to be a subject matter expert, assisting clients, employer groups, and health plan members with their inquiries and challenges.

Key Responsibilities:

  • Address escalated concerns, ensuring comprehensive research and resolution
  • Respond to queries from clients, employer groups, members, and providers
  • Collaborate with various departments to meet client needs and requests
  • Engage in client implementations and business requirement discussions
  • Demonstrate professionalism, diplomacy, and adherence to policies
  • Support client reporting and identify areas for enhancement

Required Qualifications:

  • High school diploma or equivalent; Bachelor's degree preferred
  • 5+ years of experience in health insurance, customer service, or claims administration
  • Exceptional attention to detail and strong decision-making abilities