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Assistant Chief of Staff

2 months ago

Battle Creek, Michigan, United States VETERANS HEALTH ADMINISTRATION Full time
Overview

The Assistant Chief of Staff serves as the principal deputy to the Chief of Staff, offering administrative, clinical, and programmatic guidance to ensure the successful attainment of the Health Care System's clinical, research, and educational objectives. Reporting directly to the Chief of Staff, this role acts as a vital clinical resource for the Health Care System Director and Chief of Staff. The Assistant Chief of Staff possesses all the powers of the Chief of Staff and is empowered to act in their absence.

Eligibility
  • Internal to an agency

    Current federal employees of this agency.
Agency Clarification

This announcement is open to current/permanent employees of the Veterans Health Administration.

Key Responsibilities

As a member of the senior management team, the Assistant Chief of Staff (ACOS) serves as a principal advisor to the Chief of Staff (COS) and Director on clinical matters and aids in the administration and oversight of clinical, educational, and research initiatives. The ACOS's duties encompass leading physician roles over Care in the Community, Ancillary Services (Lab and Radiology), Referral Coordination Initiatives, Academic Affiliations, and Access initiatives. Furthermore, the ACOS will support Quality Improvement initiatives by collaborating with clinical service chiefs and performance measure champions to enhance processes aimed at meeting performance measure goals and optimizing utilization management. The ACOS will also review contract requests and determine the most effective means to secure necessary resources. In the absence of the COS, the ACOS will assume the role of Acting COS, including assisting transfer coordinators and external facilities to effectively manage inpatient transfers and shared medical care. The ACOS supervises a diverse range of professional and administrative personnel, participates in various medical center committees and workgroups, engages in hands-on clinical work, and oversees all facets of patient care. The incumbent is directly accountable to the COS for clinical program activities and overall adherence to VA, VHA, and VISN-wide policies and procedures.

Clinical Responsibilities
  • Delivers direct patient care in the ACOS's area of medical specialty while ensuring overall clinical oversight for the facility.
Customer Service
  • Designs services with a patient-centered focus to enhance patient education and shared decision-making.
  • Proactively identifies and promotes the implementation of best practices in customer service while dismantling barriers to effective service delivery.
  • Empowers staff to independently resolve issues and complaints at the most immediate level.
Quality Improvement
  • Enhances patient outcomes through ongoing measurement and process refinement.
  • Ensures clinical services meet standards set by various accrediting and regulatory bodies and the VA Central Office.
Research and Education
  • Fosters and supports research and academic affiliation/education missions.
  • Collaborates closely with universities and educational institutions with academic affiliation partnerships.
  • Facilitates the application of research findings to improve patient outcomes.
  • Cultivates an environment where continuous learning and professional development are prioritized.
Budget and Fiscal Management
  • Works collaboratively to develop initiatives that ensure service coordination, reduce redundancies, and enhance cost-effectiveness, efficiency, and overall productivity.
  • Encourages innovative projects and experimental approaches that may lead to the creation of alternative revenue streams.
Organizational Stewardship
  • Exemplifies ICARE values.
  • Promotes an atmosphere of trust, psychological safety, and empowerment.
  • Actively engages in committees, task forces, and other groups to support policy changes.
  • Collaborates in the development of local Medical Center Policy and resource planning.
  • Identifies both short and long-term needs to formulate proposals for executive-level consideration.
Team Development
  • Builds a team that is technically proficient and innovative in efforts to establish a patient-centered, cost-effective, integrated health care system.
  • Fosters collaborative relationships to ensure support and coordination across services.
  • Establishes partnerships with the community to further the objectives of the Veterans Health Administration.
Human Resources Management
  • Responsible for ensuring appropriate actions in matters such as promotions, selections, rewards, recognition, and training.
  • Maintains positive labor-management relations with the union to address personnel issues and proactively plan for changes in the work environment.
Benefits

The Veterans Health Administration offers a comprehensive total rewards package, including competitive salary, annual performance bonuses, regular salary increases, extensive paid time off, retirement plans, and various insurance options.

Qualifications

To qualify for this position, candidates must meet the basic requirements and any additional qualifications specified in the job announcement.

Basic Requirements:
  • U.S. Citizenship.
  • Degree of Doctor of Medicine or an equivalent degree in allopathic or osteopathic medicine.
  • Current, unrestricted license to practice medicine or surgery in a U.S. State, Territory, or Commonwealth.
  • Completion of residency training in an accredited core specialty program.
  • Proficiency in spoken and written English.
Preferred Experience:
  • Knowledge of the VA system and its regulations.
  • Understanding of patient care processes and systems.
  • Commitment to an interdisciplinary approach to care delivery.
  • Demonstrated ability to coordinate a broad range of programs.
  • Progressive management experience with strong administrative and interpersonal skills.
  • Proven skills in maintaining and enhancing partnerships with academic affiliates and other key stakeholders.
Physical Requirements:

Light lifting, carrying, use of fingers, walking, standing, and the ability to work closely with others are required.

Additional Information

This job opportunity announcement may be utilized to fill additional vacancies. The Veterans Health Administration encourages individuals with disabilities to apply.