Customer Service Representative

2 weeks ago


Lyon, Auvergne-Rhône-Alpes, United States Remote Customer Service Full time
About the Role

As a Remote Customer Service Representative, you will provide exceptional customer service from the comfort of your own home. You will handle inbound calls and emails, resolving customer inquiries and issues in a professional and timely manner.

Key Responsibilities
  • Customer Support: Answer inbound calls, providing accurate and helpful information to customers.
  • Problem Resolution: Resolve customer issues and complaints effectively, ensuring customer satisfaction.
  • Product Knowledge: Maintain a deep understanding of our products and services.
  • Data Entry: Accurately enter customer information and update account records.
  • Communication: Communicate clearly and effectively with customers, both verbally and in writing.
Qualifications
  • High school diploma or equivalent
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficient with computer systems and software
  • Reliable internet connection and home office setup
Benefits
  • Flexible work schedule
  • Competitive salary ($45,000 per year)
  • Opportunities for professional growth and development
  • Work-from-home environment


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