Digital Experience Strategist

3 days ago


Boston, Massachusetts, United States Fidelity Investments Full time
Job Title: Principal Digital Experience Analyst

As a Principal Digital Experience Analyst at Fidelity Investments, you will play a critical role in designing and delivering innovative digital capabilities for our retail crypto clients. Reporting to the Fidelity Crypto Team Lead, you will work closely with the lead analyst responsible for digital experiences that enable clients to open retail crypto accounts and maintain their account and customer data on our platform.

The Role:
  • Collaborate with the experience lead to align with business priorities and identify key focus areas.
  • Engage with marketing, user research, and client services teams to understand customer needs.
  • Partner with user experience designers to develop creative solutions that improve digital client experiences and drive business results.
  • Translate and communicate business and technical needs to technical partners.
  • Support technical partners throughout the development lifecycle to ensure alignment with requirements.
  • Operate within an agile framework, using agile tools to document requirements.
  • Stay current on industry trends and share insights with product teams.
  • Facilitate discussions, drive progress, and make informed decisions, demonstrating a deep understanding of capabilities, objectives, requirements, systems, and interdependencies.
Expertise and Skills:
  • Bachelor's degree required.
  • 8+ years of experience in business and systems analysis, product and/or program management in an agile environment.
  • Experience gathering and identifying requirements for front-end client experiences.
  • Preferred experience with Figma, Miro, and Jira.
  • Strong critical thinking and judgment skills.
  • Effective relationship-building with key business, IT, legal, risk, and compliance partners.
  • Excellent verbal and written communication skills.
  • Ability to negotiate and influence at all levels.
  • Self-starter with a passion for products, technology, and customer experience.
  • Ability to define, refine, and present capability vision to rally support from partners.
  • Inspect and evaluate progress, removing impediments as needed.
  • Ability to anticipate and prioritize client and partner needs.
  • Digital asset experience is a plus.
About Fidelity Investments:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

We value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested.

We invite you to explore career opportunities at Fidelity Investments and find your place in our organization.



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