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Guest Services Associate

2 months ago

Wauwatosa, Wisconsin, United States Stein's Garden and Home Full time
Job Title: Guest Services

At Stein's Garden and Home, we're seeking a highly motivated and customer-focused Guest Services Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.

Key Responsibilities:
  • Provide prompt and courteous service to customers, ensuring a welcoming and engaging experience.
  • Develop and maintain professional relationships with customers and colleagues, fostering a positive and inclusive work environment.
  • Assist customers in selecting products, providing education and guidance to meet their needs.
  • Support the management team in implementing merchandising and operational procedures, ensuring a seamless customer experience.
  • Ensure accurate and efficient operation of the point-of-sale system, handling transactions, and providing receipts and change as needed.
  • Participate in visual merchandising and display maintenance, ensuring a visually appealing store environment.
  • Collaborate with colleagues to achieve sales goals and drive business results.
Requirements:
  • Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed.
  • Strong organizational and problem-solving skills, with a focus on meeting sales goals and driving business results.
  • Ability to work independently and as part of a team, with a focus on collaboration and mutual support.
Physical Demands:

The physical demands of this role include frequent sitting and standing, reaching, walking, and talking. Occasional climbing, balancing, stooping, kneeling, crouching, and crawling may be required. The associate must be able to lift and move up to 25 pounds, with occasional lifting and moving of heavier items as needed.