Restaurant Operations Manager

6 days ago


Little Rock, Arkansas, United States DND Groups, Inc. Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at DND Groups, Inc. as a key member of our restaurant operations team.

Key Responsibilities
  • Assist in the execution of restaurant operations during scheduled shifts, ensuring seamless service delivery and high-quality customer experiences.
  • Develop and maintain strong relationships with crew members, fostering a positive and inclusive work environment that promotes teamwork and learning.
  • Collaborate with the General Manager and Assistant Manager to train and coach crew members, building a highly skilled and productive team.
  • Model company policies and procedures, encouraging crew members to adhere to standards and exceed customer expectations in service, performance, and safety.
  • Provide exceptional customer service, ensuring a clean environment, and a warm and welcoming atmosphere.
  • Address customer complaints promptly and effectively, ensuring customer satisfaction and loyalty.
  • Optimize restaurant operations, ensuring efficient workflow and minimizing bottlenecks.
  • Ensure proper task assignments and break rotation during peak and non-peak periods, maintaining a well-organized and staffed restaurant.
Requirements
  • High School diploma or equivalent required.
  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
  • Possesses leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
  • Strong knowledge and application of safe food handling practices.
  • ServSafe certified or approved equivalent.
  • Strong hospitality and customer service skills.
  • Ability to work in and out of different temperature ranges, stand for long periods, work around possible allergens, and lift up to 50 pounds.
Benefits
  • Flexible schedule
  • Paid training
  • Employee discount
  • Hourly Pay: $11.00 to $15.00 per hour
  • Hours Available: 20 to 35 hours per week


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