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Patient Services Coordinator
2 months ago
Position Title: Patient Services Coordinator
Job Category: Administration
Job Overview:
The Patient Services Coordinator plays a crucial role in ensuring the seamless operation of patient intake and financial data management. This position is responsible for accurately inputting patient demographic information, updating financial records, and verifying insurance benefits for each patient account.
Key Responsibilities:
- Collect and enter demographic and insurance information for new and returning patients.
- Assist uninsured individuals and low-income families in navigating health insurance options.
- Educate patients about the Eagle Care program and assist with the income verification process.
- Prepare patient charts with accurate information for medical staff.
- Monitor patient flow during clinic hours and ensure efficient check-in and check-out processes.
- Accurately input visit charges and maintain financial records, including cash drawer balancing.
- Provide payment plan options for patients with outstanding balances.
- Schedule follow-up appointments as necessary.
- Maintain an organized workstation with adequate supplies for patient processing.
- Communicate center services effectively to clients and visitors.
- Participate in outreach events and assist patients with insurance appeals.
- Deliver educational presentations on health insurance topics to individuals and groups.
- Complete required training related to outreach and eligibility navigation.
Essential Skills:
Strong organizational, communication, and interpersonal skills are essential. The candidate should possess basic computer skills, be detail-oriented, and have a solid understanding of customer relations.
Working Environment:
The role is performed in a well-lit, air-conditioned environment with moderate noise levels. The candidate may encounter varying workloads and stress levels.
Education and Experience:
An associate degree in a relevant field is preferred, along with a combination of education and experience. Proficiency in both English and Spanish is required to effectively communicate with diverse patient populations.
