Tax Office Manager

4 weeks ago


Elyria, United States H&R Block Full time
Job Summary

At H&R Block, we're seeking a skilled Multi-Unit Team Leader to provide leadership over three tax offices. As a key member of our team, you'll be responsible for managing office staffing, operations, and logistics, as well as partnering with the District General Manager to create and implement office-level growth plans and client growth targets.

Key Responsibilities

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

Partner with the District General Manager to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Requirements

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience

About Us

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block.

As a member of our team, you'll be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You'll also be surrounded by colleagues who are committed to helping each other grow and support each other. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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