Service Delivery Coordinator
3 days ago
We are seeking a highly skilled SERVICE DELIVERY COORDINATOR to join our team at Concentric LLC.
The successful candidate will be responsible for coordinating service delivery, managing customer relationships, and resolving issues efficiently. This role is perfect for individuals who excel in communication, problem-solving, and analytical skills.
About the Job
The Service Delivery Coordinator will work closely with customers, technicians, and internal teams to ensure seamless service delivery. Key responsibilities include:
- Managing customer assets and tracking maintenance schedules
- Updating customer contracts and facilitating efficient service requests
- Dispatching technicians to meet planned maintenance schedules
- Managing routine service requests from receipt to billing
- Communicating job progress and issues to Service Managers, Account Managers, and Parts Coordinator as needed
Key Performance Indicators (KPIs)
The Service Delivery Coordinator's performance will be measured by:
- A scorecard reflecting team performance in safety, efficiency, work order completion, customer satisfaction, and issue resolution
- Demonstrated complex scheduling ability, resulting in high technician efficiency
- Management observation of attitude, diligence, team contributions, and willingness to learn new skills and information
Benefits
We offer a competitive salary range of $40,000 - $55,000 per annum, plus benefits including medical, dental, vision, company-paid life insurance, and disability coverage. Additionally, we provide 401(k) with match, 8 paid holidays, and 128 hours of PTO annually.
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