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Customer Service Representative

2 months ago

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About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for ensuring the smooth operation of our plasma collection process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.

Key Responsibilities
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction donor may have during or after the pheresis process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Alert the Group Leader or Supervisor of donor flow issues and ensure the accurate recording of donor data in the electronic donor information management system.
  • Maintain confidentiality of all personnel, donor, and center information and perform job-related duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions and understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions

This is a fast-paced environment with frequent interruptions, and you will be frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens. You will be required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

CSL Plasma is an equal opportunity employer and complies with all applicable employment laws. We are committed to our work because lives depend on us.