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Senior Operations Manager

2 months ago

Little Ferry, New Jersey, United States Overstock Full time
About Overstock
At Overstock, we are committed to fostering a culture that values individuality and promotes inclusivity. We believe that embracing diverse perspectives is key to our success as a company.

Remote Work Eligibility:

This position allows for remote work with occasional on-site requirements.


Key Responsibilities:
  • Strategic Leadership: Provide comprehensive guidance and hands-on management to our Center of Excellence (COE) and third-party logistics (3PL) operations teams, ensuring flawless execution in receiving, inventory control, order processing, and shipping.
  • Performance Enhancement: Regularly assess key performance indicators (KPIs) to pinpoint improvement opportunities and implement strategies aimed at boosting operational efficiency, minimizing costs, and enhancing order fulfillment accuracy.
  • Vendor Relationship Management: Cultivate and sustain robust partnerships with 3PL providers, working collaboratively to align on objectives, expectations, and operational workflows.
  • Contract Management: Spearhead negotiations with 3PL partners to secure advantageous terms and service-level agreements, maximizing organizational value.
  • Process Improvement: Design and execute streamlined processes, standard operating procedures (SOPs), and best practices to enhance fulfillment operations, reduce errors, and shorten lead times.
  • Technology Integration: Utilize technology solutions, including Warehouse Management Systems (WMS) and order management platforms, to improve visibility, data accuracy, and reporting within the fulfillment process.
  • Collaboration with Stakeholders: Work closely with various teams, including Merchants, Customer Service, and Inventory Management, to ensure effective communication and alignment of goals.
  • Team Development: Mentor and develop high-performing operations teams, promoting a culture of continuous improvement and professional growth.
  • Risk Assessment: Identify potential risks within the fulfillment process and devise mitigation strategies to ensure business continuity.
  • Regulatory Compliance: Ensure adherence to company policies, regulatory standards, safety protocols, and industry best practices.

Qualifications:

- Bachelor's degree in Supply Chain Management, Business Administration, or a related field; a Master's degree is advantageous.
- At least 8 years of experience in supply chain management and fulfillment operations, particularly with 3PL partnerships and lean methodologies.
- Proven success in managing and optimizing 3PL operations to meet or exceed KPIs.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Excellent communication and interpersonal skills for effective collaboration with internal and external stakeholders.
- Familiarity with warehouse management systems (WMS), transportation management systems (TMS), and order management systems (OMS).
- Experience in contract negotiation and vendor management.
- Leadership experience with a focus on mentoring and developing diverse teams.
- Detail-oriented with a commitment to delivering high-quality results.
- Preferred: Professional certifications in supply chain management, such as APICS or CSCMP accreditation.


Physical Requirements:

This role requires the ability to perform general office functions, including sitting, standing, and occasional lifting of up to 25 pounds.


Equal Employment Opportunity:

Overstock is dedicated to providing equal employment opportunities for all applicants and employees, ensuring that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status, age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.


What We Offer:

- Competitive salary and benefits package.
- Flexible work schedules.
- Professional development opportunities, including mentorship programs.
- Access to employee resource groups promoting diversity and inclusion.