Network Support Engineer

3 days ago


Long Beach, California, United States Irvine Technology Full time

**Job Overview:** Irvine Technology Corporation is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients nationally.

**Estimated Salary:** $35-$40 per hour plus benefits

About the Job:

This role involves providing technical support for end-users across various office and job site locations, collaborating with the Service Desk, and working closely with IT management to maintain a seamless technology experience for all users.

Key Responsibilities:

  1. Provide hands-on support for hardware, software, and network issues for end-users.
  2. Install, configure, and support network equipment, desktops, laptops, mobile devices, and phone systems at job sites and offices.
  3. Identify and remediate virus/malware infections and escalate issues as needed.
  4. Assist in office setups, branch office support, and decommissioning of closing locations.
  5. Perform root cause analysis on escalated issues and ensure proper communication for configuration changes.
  6. Document service requests and resolutions in the IT ticketing system, ensuring accurate and timely information for team visibility.
  7. Participate in team meetings, share updates, and contribute to process improvements.

Requirements:

  • 5+ years of relevant IT support experience; 2-year degree or trade school certificate preferred.
  • Familiarity with environments of 800+ users; advanced skills in network/system/cloud administration are a plus.
  • Proficient in Windows OS, Active Directory, and network troubleshooting (both wired and wireless).
  • Strong customer support orientation with excellent prioritization and organizational skills.
  • Self-starter with the ability to manage tasks independently and complete special projects.
  • Technical proficiency with Microsoft 365, SharePoint, Teams, and Remote Desktop Services.
  • Valid drivers license and ability to travel occasionally to branch offices for onsite support.


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