Senior Technical Support Engineer

3 weeks ago


Salt Lake, Utah, United States Oracle Full time

About the Role: As a member of the Support organization at Oracle, you will deliver post-sales support and solutions to our customer base. You will serve as an advocate for customer needs, resolving non-technical inquiries via phone and electronic means, as well as technical questions regarding Electronic Support Services.

Key Responsibilities:

  • Facilitate customer relationships with Support and provide advice and assistance to internal employees on diverse customer situations and escalated issues.
  • Offer strategic technical support to assure high levels of customer satisfaction.
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
  • Routinely address complex, critical customer issues and act independently while researching and developing solutions.

Requirements:

  • Experience in the Oracle Account Payables accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes, and activities.
  • Support or Consulting experience with Oracle Financials or other ERP Financial solution is preferred.
  • Excellent written and verbal communication skills and ability to handle difficult situations with diplomacy and tact.

Benefits:

  • A comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and AD&D.
  • Paid time off, accrued vacation, 11 paid holidays, paid sick leave, and paid parental leave.
  • Employee Stock Purchase Plan, financial planning, and group legal services.

Salary: $44,900 - $126,100 per annum.



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