Data Analyst and Insights Expert

6 days ago

Étreux, Hauts-de-France, United States Klaviyo Full time

At Klaviyo, we believe in fostering a workplace where every individual can thrive. Our goal is to create an environment that values unique perspectives and experiences, providing opportunities for everyone to succeed. If you don't exactly match the traditional requirements but are passionate about this role, we encourage you to apply. To learn more about life at Klaviyo, visit careers.klaviyo.com, where we empower creators to take ownership of their destiny.

Job Overview

Klaviyo's People Science & Analytics team aims to provide data-driven insights across the employee lifecycle, driving strategic talent and business decisions. As an Employee Listening Lead, you will be instrumental in achieving our mission by understanding the voice of our employees throughout their journey.

About the Role

This hybrid position can be based out of any of our three US office locations: Boston, San Francisco, or Denver. Your primary responsibilities will include:

  • Designing, implementing, and managing Klaviyo's employee listening and survey strategy to comprehend the entire employee experience.
  • Serving as a subject matter expert and consultant on survey content, administration, and analysis/reporting for employee surveys conducted across Klaviyo.
  • Conducting advanced analytics to analyze survey data in-depth and connect it to performance, retention, productivity, and other exploratory areas to identify impactful insights proactively.
  • Leveraging innovative listening channels to enrich the quality of insights on the employee experience at Klaviyo.
  • Designing and analyzing qualitative listening channels (e.g., employee focus groups/in-depth interviews) and synthesizing findings from quantitative channels.
  • Partnering closely with Senior People Leaders to provide the insights needed to enable their teams to act on survey results within their lines of business.
  • Managing survey vendor preparations, stakeholder communications, trainings, support materials, and other aspects of survey operations.
  • Translating data analysis into actionable insights and supporting action planning org-wide, including creation of plans, providing recommended learning resources, and personalized nudges.
  • Continuously improving listening data architecture, measurement strategies, privacy protection, and reporting practices.
  • Ensuring all appropriate data privacy, security, and controls requirements are followed.
Requirements and Qualifications

To excel in this role, you should possess:

  • A graduate degree in Industrial/Organizational Psychology or a similar field with survey specialization.
  • 5+ years of experience in employee listening and HR analytics, focusing on assessment of employee engagement.
  • Tech savvy with experience navigating survey platforms, responsible AI solutions, and partnering with vendors.
  • Experience designing and managing employee surveys end-to-end, from gathering requirements to presenting insights to senior leaders.
  • Excellent research management and organizational skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment.
  • Extremely strong communication, visualization, and articulation skills to deliver meaningful insights and shape People decisions.
  • Deep expertise with application of analytic techniques, including experience with analytics and visualization platforms.
  • Hands-on experience managing, analyzing, and troubleshooting survey and other data.
  • Proven ability to communicate technical concepts to business and technical audiences.
  • Experience designing and running focus groups and other qualitative methods of listening data collection.
Salary and Benefits

The base pay range for this role in the US is $128,000 - $192,000 USD annually. Additionally, you will be eligible for benefits, including medical, dental, and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off, company-paid holidays, and a culture of learning that includes a learning allowance and access to a professional coaching service.

About Klaviyo

We're Klaviyo, a company that empowers creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for our technology to nurture personalized experiences in ecommerce and beyond. To achieve our goals, we need remarkable teammates who share our passion for innovation and customer delight.

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