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Service Activation Specialist
2 months ago
As a Service Activation Engineer at ADEX, you will play a critical role in supporting the testing and acceptance of FTI products and services. Your primary responsibility will be to collaborate with internal and external teams to ensure that services meet customer requirements.
Key Responsibilities:
- Execute and document formal acceptance testing of FTI products and services per program requirements.
- Plan and conduct maintenance events to test and transition services which support customer requirements.
- Test, troubleshoot, and validate communication circuits per IEEE, ITU, TIA, ISO and FTI specifications.
- Work and coordinate activities with onsite field support personnel as well as customer resources.
- Collaborate closely with other FTI Engineering team members to resolve implementation and acceptance issues.
- Participate in after action reviews to resolve technical challenges.
- Create and maintain documentation for engineering and NOC teams.
- Identify areas of opportunity for automation and network optimization.
- Manage the CPE design release workflow to meet the implementation schedule.
- Support alternate shifts schedules (2nd or 3rd) to execute after hours maintenance events.
Requirements:
- Bachelor of Science in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Information Systems or equivalent of a 4-year accredited degree in a technical discipline.
- Minimum 4 years of prior WAN Telecommunications networks experience or 2 years post-Secondary/ Associates Degree and a minimum of 8 years of prior WAN Telecommunications networks experience.
- Highly motivated and capable of developing and following detailed instructions and action plans.
- Ability to work in a team environment and is self-directed and self-motivated.
- Project management skills capable of adhering to deadlines and completing tasks per project schedule.
- Strong skill set with Microsoft Office software applications.
- Knowledge and understanding of engineering drawings and technical procedures.
- Domain knowledge of the Telecommunications industry, including carrier services, provisioning terminology, CISCO routers and network infrastructure and IP technologies such as Pseudo Wire and Ethernet switching.
- Ability to obtain a Public Trust Clearance security clearance.
Preferred Qualifications:
- Must be able to demonstrate the ability to implement and support Ethernet and TDM network infrastructures.
- Knowledge of TDM and IP technologies such as Pseudo Wire and Ethernet switching.
- Experience with leading network vendors such as Cisco, Juniper, Ciena, Fujitsu and RAD.
- Experience with database modeling software such as MetaSolv.
