Retail Operations Manager

7 days ago


McKees Rocks, Pennsylvania, United States Rainbow Stores Full time

Job Summary:

We are seeking an experienced Retail Operations Manager to oversee the daily activities of our retail sales team at Rainbow Stores.

About Us:

Rainbow Stores offers a competitive salary with opportunities for growth and benefits. Our company prides itself on providing excellent customer service and a positive work environment.

Key Responsibilities:

  • Sales Team Supervision: Oversee and coordinate the activities of the retail sales team, ensuring efficient store operations and effective teamwork.
  • Employee Training and Evaluation: Train and evaluate employees to ensure they meet the highest standards of customer service and sales performance.
  • Daily Figures and Trends: Track daily sales figures and trends to inform business forecasting and drive strategic decision-making.
  • Customer Complaint Resolution: Resolve escalated customer complaints in a professional and timely manner, maintaining a positive reputation for Rainbow Stores.
  • Store Operations: Ensure the smooth opening and closing of daily procedures, including inventory management and loss prevention.
  • Leadership Qualities: Demonstrate strong leadership qualities, inspiring and motivating team members to achieve their best.
  • Maintenance and Loss Prevention: Maintain a secure store environment by adhering to loss prevention policies and procedures.

Requirements:

  • Previous Management Experience: A minimum of 2 years of previous management experience in the retail clothing industry.
  • Keys Holder: Must have held keys previously in a similar role.
  • Fast-Paced Environment: Ability to thrive in a fast-paced environment, remaining composed under pressure.
  • Communication Skills: Excellent written and communication skills, with the ability to effectively interact with colleagues and customers.
  • Strong Leadership: Strong leadership qualities, with the ability to motivate and inspire team members.
  • Availability: Availability to work nights and weekends as required.

Salary Information:

The estimated annual salary for this position is $60,000 - $80,000, depending on experience.



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