Luxury Spa Team Lead

5 days ago


Matthews, North Carolina, United States Hand & Stone - Matthews Full time
About UsWe are a leading provider of massage and facial spa services in Matthews, North Carolina. Our mission is to deliver exceptional customer experiences and promote overall well-being. As a Luxury Spa Team Lead, you will play a key role in achieving this goal. In this role, you will be responsible for managing daily spa operations, developing sales strategies, and building relationships with clients. If you have a passion for delivering outstanding customer service and promoting healthy lifestyles, we encourage you to apply.

Responsibilities and Expectations
  • Manage day-to-day spa operations, including staff supervision and scheduling
  • Develop and implement sales strategies to drive revenue growth
  • Provide exceptional customer service and resolve client complaints
  • Maintain accurate records and reports, including sales data and customer feedback

What You'll Receive
  • Hourly wage: $17-$20/hour
  • Commission-based sales incentive: up to 12% of sales revenue
  • Annual performance bonuses: based on individual and team performance
  • Professional development opportunities: training on spa services, product lines, and leadership skills


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