Automotive Service Representative

1 week ago


Des Plaines, Illinois, United States Peak Performance Team Full time
Job Description

We are seeking a skilled Service Writer to join our team at Peak Performance Team. As a Service Writer, you will be responsible for greeting service department customers, scheduling appointments, and acting as a liaison between customers and service technicians.

Key Responsibilities:

  • Greet service department customers promptly and courteously
  • Listen to customers and clearly translate repair needs to technicians
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

About Us:

At Peak Performance Team, our core philosophy is that leaders should have the freedom to make their own decisions regarding the products they offer and how they handle claims. We accomplish this by creating customized, wealth-building purchase and protection products, previously available only to administrators and the largest franchise dealer groups, and bringing them to all. We'll train your staff in the best ways to present and sell the products to maximize your profits and create a satisfied customer base who will not only return for future purchases but will also sell you to their families and friends.

We're a team of industry experts dedicated to our craft. As real-world professionals who have spent years working in dealerships, insurance companies, and TPA's, we have become true subject matter experts in sales and marketing, captive and risk management, product design, and more. We understand the complexities and challenges that dealers face. That's why we've made it our revenue rather than lining the pockets of a corporate administrator.



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